7bed Privacy Policy — How We Protect Your Data in Bangladesh

Introduction

Our Six Privacy Commitments

Full Privacy Policy — Detailed Sections

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  1. What Data We Collect

  When you register an account with 7bed, we collect: your full name, date of birth, mobile phone number (used as primary identifier), email address (if provided), and the mobile banking number(s) you register for deposits and withdrawals (bKash, Nagad, Rocket, or Upay). During identity verification (KYC), we may collect a copy of your national ID card or passport and a utility bill or bank statement for address verification. When you use the Platform, we automatically collect technical data including your IP address, device type and operating system, browser type and version, pages visited on the Platform, time and duration of visits, and game session logs. We also collect transaction data including deposit amounts, withdrawal amounts, bonus usage, and betting history.

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  2. How We Use Your Data

  7bed uses your personal data for the following purposes: to create and manage your account; to process deposits and withdrawals via your registered payment methods; to verify your identity and age as required by our responsible gaming and anti-fraud policies; to provide customer support; to send you transactional notifications (such as deposit confirmations and withdrawal approvals) via SMS or email; to detect and prevent fraud, money laundering, underage gambling, and account misuse; to comply with applicable legal and regulatory obligations; and to analyse Platform usage patterns in aggregate (non-identifiable) form to improve our service. We do not use your personal data to build advertising profiles or to sell targeted advertising.

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  3. Payment Data and Financial Information

  All financial transactions on 7bed are processed through third-party payment providers including bKash, Nagad, Rocket, and Upay. 7bed does not store your mobile banking PIN, OTP codes, or full payment credentials on its servers. Transaction records (amounts, timestamps, reference numbers) are retained for the period required by applicable financial record-keeping regulations. Payment processors operate under their own privacy policies, and 7bed encourages you to review those policies when using their services. All data transmitted during payment processing is protected by 256-bit SSL encryption.

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  4. Cookies and Tracking Technologies

  7bed uses cookies and similar tracking technologies to maintain your login session, remember your preferences, and analyse Platform usage. Session cookies are deleted when you close your browser. Persistent cookies remain on your device for a set period and help 7bed recognise you on return visits. You may disable cookies in your browser settings, but doing so may affect the functionality of the Platform, including your ability to stay logged in. 7bed does not use third-party advertising cookies or cross-site tracking technologies that follow you outside the Platform.

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  5. Data Sharing and Third-Party Disclosure

  7bed shares your personal data with third parties only in the following circumstances: with payment processors (bKash, Nagad, Rocket, Upay, and banking partners) to process your financial transactions; with identity verification services to complete KYC checks; with fraud detection services to protect the integrity of the Platform; with legal and regulatory authorities if required by applicable law, court order, or regulatory directive; and with technology service providers that host or maintain Platform infrastructure, under contractual data processing agreements. In all cases, third parties receiving your data are required to handle it in accordance with applicable privacy standards. 7bed does not share data with advertisers, data brokers, or unaffiliated commercial partners.

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  6. Data Retention

  7bed retains your personal data for as long as your account is active and for a period thereafter as required by applicable law. Transaction records and account activity logs are retained for a minimum of five years following account closure to meet anti-money-laundering and financial record-keeping obligations. Where data is no longer required, it is securely deleted or anonymised. You may request deletion of your account data by contacting [email protected], subject to the retention obligations described above.

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  7. Security Measures

  7bed implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include 256-bit SSL encryption for all data in transit; encrypted storage of sensitive account data; access controls limiting data access to authorised personnel on a need-to-know basis; regular security audits and vulnerability assessments; and monitoring for suspicious account activity. While 7bed takes all reasonable steps to protect your data, no internet-based system can guarantee absolute security. If you become aware of any unauthorised access to your account, contact [email protected] immediately.

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  8. Children and Underage Players

  7bed's services are strictly restricted to persons aged 21 and above. The Platform does not knowingly collect personal data from persons under the age of 21. If 7bed discovers that an account is held by a person under 21, that account will be immediately suspended, any funds will be withheld pending investigation, and all associated personal data will be deleted in accordance with our data retention policy once the matter is resolved. If you believe a minor has registered an account on 7bed, contact [email protected] immediately.

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  9. Changes to This Privacy Policy

  7bed may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify registered players via the contact details held on their account. Your continued use of the Platform following the publication of an updated Privacy Policy constitutes your acceptance of the changes. We recommend reviewing this page periodically to stay informed.

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  10. Responsible Gaming and Data Use

  Data collected during your use of 7bed may be used internally to identify patterns associated with problem gambling, such as significant increases in deposit frequency, session duration, or betting amounts. Where such patterns are identified, 7bed's responsible gaming team may reach out to the player through their registered contact details to offer information about responsible gaming tools, including deposit limits, session time-outs, and self-exclusion. This use of data is in the player's interest and is part of 7bed's commitment to player welfare. Players who wish to self-exclude may do so at any time by contacting [email protected].

Your Privacy Rights

Contact — Privacy Enquiries